Spider Oak cloud storage solution employs comprehensive online backup, sharing, syncing, remote access and storage services in one neat product package. Distinct features of Spider Oak services are:
- Cross-platform (Windows, Mac, Linux) capability
- Mobile support for iOS, N900 Maemo and Android
- User-managed ShareRoom through private URL or ShareID
- Multi-device real time backup
- Historical file versioning
- Zero-knowledge Encryption. User-managed key are used to generate encryption keys before files are transferred and files are also encrypted when stored on their servers.
Zero-knowledge encryption and cross-platform functionality is Spider Oak's most distinct feature and it is what pushed it forward to become one of the most popular cloud storage solutions today.
Spider Oak is available in 2 paid packages but offers a lifetime free 2GB storage by default:
In only 6 years of being in business since 2007, Spider Oak is now one of the recognized leaders in secured cloud storage. Spider Oak, Inc. is currently headed by Ethan Oberman and is based in Northbrook, Illinois. The company also has partnerships with Oyen Digital LLC and CPP North America, LLC.
Most customers' feedbacks for Spider Oak cloud solutions say a lot about its fast backup performance and cross-platform functionality:
"I've been using Spideroak for a long while and am extremely pleased with it. It is more expensive than other services. However, it's light-years better than any other service I tried. Among other things, Spideroak manages their own services so that, unlike Mozy and others I tried, the uploading is fast! So it's not impossible, for example, to sync my (fairly large and frequently updated) music selection. Also, my computer suffers no noticeable performance difference when I run it... again, in stark contrast to its competitors." - jondaman21
"Does what it says it should." -tinman215
"I discovered SpiderOak a few months back. I like the simple $10 for 100GB pricing and ability to share storage across multiple computers. The user interface has been reliable and, so far, no need to call customer support." -Steve
Review sites also found very minimal cons about Spider Oak. Linux Mag thinks that "SpiderOaks is probably the most complete backup service available for Linux" and OnlineBackupDeals gives it a 4.2 out of 5 star rating because of its all-combined into one services, though, it finds fault that Spider Oak has no Bandwidth Throttle.
NextAdvisor gives it a perfect score of 5 stars because it is a "good option for more advanced users looking for extra encryption
Unlike other reviews, PCMag also listed "slow uploads" to be one of the cons of Spider Oak. capabilities and lots of space to store files online from an unlimited number of computers."
But, PCMag also thinks that Spider is worth the money:
"SpiderOak is a compelling online backup, syncing, and file-sharing service, and because of this threefold functionality, its price of $100 a year for 100GB of storage is reasonable—especially as it places no limit on the number of source computers from which those files can come."
As a multi-services-rolled-into-one product, Spider Oak delivers what it promises but, because it has many features, some less techie users and those with not much data to backup might find no use with some of its features.
Also, while Spider Oak highlights its distinctive Zero-knowledge security feature, it shows that customers, rely more on Spider Oak because of its fast performance.
Spider Oak may get high marks on the functionality of its cloud storage services but its customer support appears to be "unresponsive" based on some customer feedbacks:
"If you have a problem with payments or are about to sign-up for their service they bend over backwards to respond to your questions. However, if you are already a paying customer it takes them 13 days (and still counting) without resolving problems or responding to emails." -paying_customer
Spider Oak is one of the most credible name when it comes to secured cloud storage. It is also a BBB accredited company and has almost a perfect A- rating. The only reason why BBB didn't give the company a perfect rating is mainly because it's still a young company. All complaints filed against the company has been responded to and resolved.
Spider also received noteworthy citations in the industry:
- Finalist in the 24th Annual CODiE Awards. CODiE Awards is a competition that recognizes outstanding achievement and vision in the software, digital information and education technology industries.
- Received Excellent Rating from PCMag
- Received 4-star rating from CloudBackupReviews
Spider Oak has average popularity with an Alexa global rank of #145, 968. It has a US rank of #72,720. Among all countries, Spider Oak is most popular in Mauritius with a rank of #1,074. The site is also fairly popular in India, Canada, United Kingdom, France and Spain. Its online reputation needs a lot of improvement with only 400 sites linked to it. The site currently has a 5/10 Google Pagerank.
The company has a blog and accounts with Twitter (2649 followers), Facebook (3245 likes) and LinkedIn (81 followers). While Spider Oak may still have to improve a lot on its social media following, the company regularly updates its social network accounts and even go as far as to reply to customers' inquiries and complaints on its services. Spider Oak's blog is also regularly updated with the latest being its new breakthrough - the Penetralia - in open source Zero-knowledge application framework.
According to Google SafeBrowsing Diagnostic analysis, SpiderOak has not been an intermediary for any sites infection and it did not also found any malicious software located on the site or being downloaded without user permission. This was based on the analysis of 42 pages of Spider Oak's website in the past 90 days. Google last visited the site on February 25, 2013.
The website uses SSL encryption deployed for the whole site and not just its payment instructions like most sites do.
The Personal and Business package of Spider Oak has free versions with lifetime free 2GB storage complete with sharing, syncing and remote access features.
Here are the pricing of Spider Oak's packages:
- Personal Plus. 100 GB at $10/month or $100/year for 100GB
- Hosted Storage. $600 /1TB for unlimited users
- Private Cloud. On-premise storage at $5/User
Spider Oak's pricing is known to be quite pricey when compared to its counterparts but what makes it distinct is its known emphasis for file security and privacy by employing a local file encryption before files are transferred online and its ability to provide backup support for any number of devices while other competitors limit the number of devices supported.
SpiderOak MiMedia KineticD Crashplan Backblaze
$10/month/100GB $4.99/100 GB $50/month/100GB $3/month $5/month
Both MiMedia and Spider Oak provides backup for unlimited numbers and storage while Crashplan and Backblaze provide unlimited storage but only support single device. Of the 5 cloud storage solutions, MiMedia is the cheapest, though, it does not offer the same security and cross-platform features that Spider Oak provides.
Spider Oak can be downloaded for free or bought once a Spider account is created. To get the 2GB lifetime free backup storage, a user must click the Join Now and you will need to choose which Spider Oak version you need like Spider Oak Mac or Windows. After Save Now is clicked, the downloading will begin. Spider Oak also provides this starter download and installation guide here.
When a user exceeds the 2GB free storage or would like to simply upgrade to a paid plan for increased storage, the user will only need to click the Buy More Space icon and Spider Oak will re-direct to the website's billing page where a user can choose to upgrade from 100GB to 5000GB.
Spider Oak accepts Visa, Mastercard, American Express and Paypal for payments. As for Paypal payments, once a user confirms an order, Spider Oak will re-direct to Paypal website where the user will need to log-in to Paypal in order for the payment to be completed. When Spider Oak has received a payment confirmation from Paypal, the purchased storage will be added to the user's account.
By default, Spider Oak does not provide refunds, exchange or returns for any of its products. This is because its products are non-tangible goods. Nevertheless, Spider Oak may accept refund or return requests and approve them on a case-to-case basis.
On that note, though, users who are unsure if they want to purchase Spider Oak products can try the 2GB free storage it provides. This is lifetime free and it will still settle good to make use of even if users decide to make a purchase.
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